Support
How can we help?
Most answers are below. If you’re still stuck, write to us and a real person will get back to you, usually within two business days.
Email us
[email protected]Tell us what device you use and, if it’s about a story, which one. Please don’t include your child’s full name.
Common questions
How do I restore my subscription on a new iPhone or iPad?
Open the Grown-ups area and tap Restore purchases. Make sure you’re signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Open the Settings app, tap your name, then Subscriptions, then Sparrow Stories. Your stories stay unlocked until the end of the period you’ve paid for.
The storyteller says my child’s name a little wrong.
In the Grown-ups area, edit your child’s name and try spelling it the way it sounds, like “Shawn” for “Sean”. Then listen again.
Something in a story doesn’t look or sound right.
In the Grown-ups area, tap Tell us what’s wrong on that story, or email us. We read every note.
Can I use Sparrow Stories with more than one child?
Yes. Add each child in the Grown-ups area, and each one gets their own name in the stories and their own sticker map.
Is my child’s information safe?
Yes. There are no ads, no tracking and no accounts. Only your child’s first name leaves the device, so the storyteller can say it. Our Privacy Policy explains everything.
I lead a church, co-op or parent group.
We’d love to hear from you. See For churches, or email us and ask about a group code with a discount for your families.